Support
Questions, answered.
Everything you need to know about our products, installation, warranty and the Bully Rewards app.
Alaska hinges
What do the 0, 8 and 15 crank options mean?
Crank describes how the door sits over the cabinet frame. 0 crank is full overlay: the door covers the frame face, common in frameless modular furniture. 8 crank is half overlay: the door covers about half the frame face, used where two doors share a central partition. 15 crank is inset: the door sits recessed inside the opening, flush with the frame, for face-frame cabinets.
Choose by your cabinet construction, not by preference.
What is a soft-close hinge and how does it work?
A soft-close hinge has a damper that takes over as the door nears the cabinet, so the door closes quietly from the slightest angle instead of slamming. This protects the hinge, the door and the cabinet frame from repeated impact. In the Alaska series the damper is part of the hinge, so there is nothing separate to add.
Which Alaska hinges are available?
Alaska-N (nickel), Alaska-B (black) and Alaska-SS (stainless steel) are 3D 5-hole soft-close hinges, each in 0, 8 and 15 crank. The range also includes the Alaska-165-N, a 165° 3D soft-close hinge, and the Alaska-135-N, a 135° eco hinge, both in nickel. See the hinge page for codes and cartons.
How do I install an Alaska hinge?
You need a 35 mm drill bit for the cup hole.
- Drill a 35 mm cup hole in the door panel.
- Press the hinge cup into the hole and secure it with screws.
- Fix the mounting plate to the cabinet at the position for your crank.
- Clip the hinge arm onto the mounting plate and tighten.
- Use the 3D adjustment screws to fine-tune height, depth and side position until the door closes properly.
What door thickness do Alaska hinges suit?
Door panels from 14 mm to 22 mm thick. For thinner or thicker doors, contact us for guidance.
Can I adjust the hinge after installation?
Yes. Alaska hinges adjust in three directions after fitting: height, depth and side position. You can perfect the alignment even once the cabinet is assembled.
Denver drawer slides
How do I choose the right slide length?
Match the slide length to the internal depth of the cabinet. For a cabinet 450 mm deep, use 450 mm slides. Denver slides come in 200, 250, 300, 350, 400, 450, 500, 550 and 600 mm (8 to 24 in).
What clearance does the drawer need?
Allow 12.5 mm on each side, so the drawer box is 25 mm narrower than the inside width of the cabinet. For a 500 mm wide opening, make the drawer 475 mm wide.
Are Denver slides sold singly or as sets?
As sets: one set per drawer, a slide on each side. Cartons hold 15 sets.
What finishes are available?
Denver-72 comes in zinc and black. Denver-60 comes in stainless steel. See the slide page for product codes.
What load can a Denver slide carry?
The catalogue does not publish a load rating. Tell us the size of the drawer and what it will hold, and our team will recommend the right model.
Texas slim boxes
What comes in a Texas set?
Each set is a complete slim drawer box system, with side panels and soft-close runners supplied together as one pack. Cartons hold 6 sets (84 and 116 mm heights) or 5 sets (167 and 199 mm).
Which heights and lengths are available?
Heights of 84, 116, 167 and 199 mm (4, 6, 8 and 10 in) in a 500 mm (20 in) length. 14, 16, 18 and 22 in sizes are available on request.
Steel or glass sides?
Both are available in Charcoal Grey: Texas with steel sides and Texas Glass with glass side panels. See the tandem box page.
Warranty and ordering
What warranty do BULLY products carry?
Alaska hinges carry a 7-year warranty and drawer runners a 10-year warranty. All other products are covered against manufacturing defects. Manufacturing defects found during installation are resolved.
The warranty does not cover damage from improper installation, physical abuse, or use beyond the product specification. Proof of purchase is required for warranty claims.
Can I buy directly from BULLY?
BULLY sells to the trade through dealers. Use the trade enquiry form to get pricing, or the dealer request form to be connected with a dealer in your city. Contractors and builders can also enquire there.
Are BULLY products available across India?
Yes, BULLY supplies pan-India. Tell us your city and we will connect you with a dealer who can supply you.
How do I get prices?
Prices are shared as trade pricing on request, through the enquiry form, on WhatsApp or by phone. Dealer invoices include a GST-compliant tax invoice.
Do you supply in bulk or to OEMs?
Yes. See OEM & projects or talk to our supply team about trade pricing and sample kits.
Bully Rewards app
How do I earn points?
Download the Bully Rewards app from Google Play and register with your mobile number. When you buy from an authorised BULLY dealer, give your registered mobile number at billing. You earn 1 reward point for every ₹10 spent.
How do I redeem my points?
Show your balance in the app at an authorised BULLY dealer and tell them you want to redeem. They deduct the value from your bill. The minimum redemption is 50 points (₹50).
Is the app available on iPhone?
Bully Rewards is available on Google Play. If you use an iPhone, contact us and we will tell you the current options.
Do points expire?
Points are valid for 12 months from the date they are earned. They also expire if your account has no purchase activity for 12 consecutive months.
Still have a question?
Message us and we will come back with the specific answer you need.
™